Refund Policy

Thanks for shopping at www.savie.co.in. If you are not entirely satisfied with your purchase, we're here to help.

• You have 7 calendar days to return an item from the date the order is delivered.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging. All tags and labels should be intact.
• Your item needs to have the receipt or proof of purchase (i.e. invoice, or delivery note).

Savie reserves the right to refuse to return a product if it is not in its original condition, is damaged or missing parts for reasons not due to our error.

You will be responsible for shipping the return package to the given address. Return shipping costs incurred by you are non-refundable. Kindly mention clearly the order ID and your name on the return package to make it easier for us to identify. You can also send the tracking details of your return package to info@savie.co.in

Return Shipping Address (for courier correspondence only):
Savie
Savie shawl, B-10, #232
Mochpura
Ludhiana, Punjab
Pincode – 141008
India
+91 9815162144

Once your return is received, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. This process can take up to 7 working days from receiving your return.

If your return is approved, we will initiate a refund to your credit card (or original method of electronic payment) for the pre-paid orders only. The refund amount shall appear in your bank statement within 10-15 days, depending on your bank or card issuer's policies. Please note that a return charge of Rs. 290 shall be deducted from the invoice amount as shipment processing in case a pre-paid order is returned without acceptance from the customer.

If your return is approved, we will initiate a refund in the form of a coupon code or store credit which shall be valid for up to 1 year from the date of issue. For security reasons, you are requested not to disclose any bank information to any representative over phone, message, or email.

Any discount availed with the use of a coupon code while placing the order shall be deducted from the refund amount in totality. This deduction of discount (offered at the time of sale) from the refund amount shall be full and not proportional to the quantity or value of the return.

We only replace the items if they have a manufacturing defect or are damaged at the time of delivery. If you need to exchange it for the same item or you're unsatisfied with the quality of the product, please send us an email at info@savie.co.in and mail your item to us. We can offer an exchange only for the above instances.

In case you wish to cancel the order, you can drop an email at info@savie.co.in with your order number. We can cancel your order and refund the amount only if the order has not been already dispatched.

• If a customer cancels their order prior to shipment, there shall be no cancellation fee imposed.
• In the event of a cancellation, the customer shall receive a full refund of any amounts paid, without any additional charges, provided that such refund shall be made to the original method of payment only.
• To prevent abuse of the cancellation policy - If a customer cancels their prepaid order for more than one consecutive time, the refund shall be offered in the form of store credit only.

• If a customer requests a cancellation after the item has been shipped or handed over to the courier, a flat fee of Rs. 300 shall be deducted from the original method of payment to compensate for the facilitation and courier charges incurred.

• The customer may initiate a cancellation request by navigating to the "Returns" section under the "Info" tab on the website.
• The customer shall submit the cancellation request in the prescribed format as described on the website. The cancellation request shall be accepted by the company only after the customer has successfully verified themselves on the system.